Frequently asked Questions
Wood Care and Finishing Wood Finishing and Care
Wall Shelf mounting. see Mounting Shelves
Items marked "Pre-Drilled" these are ready to hang. you will need screws and inserts for your walls. All pre drilled products are sent with mushroom caps to cover the holes, stained to match.
I No longer stain any products, or clear coat.
I do not paint any products
Secure On-Line Ordering With SecureNetShop
Credit cards processed by Wells Fargo Bank
PayPal Buyer purchase Protection. see Paypal
Shipped U.P.S or Postal insured f.o.b. in 4 to 7 business days. Add 1 to 2 days for stained products or multi piece orders . see Transit time
Will my order be shipped by the carrier I choose. See carrier
Canada Orders are sent USPS. This is to insure the lowest possiable brokerage fee..
Packing Materials see packing
Returns: No Problem, Within 30 Days, Full Purchase price is refunded with return of the Item. See returns
Commercial returns. A 10% restocking fee may be applied at our discretion. see returns commercial
Most special orders are shipped 10 to 14 business days. see special orders
Most pieces can be modified for little or no additional cost see modify
Personal checks are accepted but not shipped until cleared.
Pay by check just use the shopping cart and print out an invoice and mail in with your check. Or use our Mail Order Form
I will need your card #, Expiration date, Your name and address. Your order, and address you want it shipped to.
For special orders: contact us with Specifications for Price Quote. Include your zip code and exact width height, length. ect.
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PayPal Buyer purchase Protection
Most special orders are shipped 10 to 14 business days.
Special orders build time is subject to the availability of time. As these take longer than a stock product. Special order wall shelves and racks will not be pre-drilled unless I am asked to do so.
In very limited circumstances I will need to change Postal to UPS because of the size or quantity ordered. You will be notified if this is going to happen
I can change the size slightly, larger or smaller to suit your needs. If you want a foot longer or a added shelf, ect. This is not a modification but a special order. This is no problem but the price will reflect the differences in materials, time and shipping. Remember to send your zip code when inquiring about a special order.